We integrate advanced technology and human expertise to deliver solutions that transform the relationship between businesses and customers. Our ecosystem combines IP telephony, CRM, BI Analytics, and secure platforms, generating more agile, profitable, and customer-centric operations.
We guarantee a seamless experience at all touchpoints. With Cisco Technologies for IP telephony, advanced IVR, and automatic call routing (ACD), along with an OnPremise CRM that centralizes customer history, we offer frictionless service. We complement HP Thin Clients and Logitech headsets, ensuring the best voice quality and comfort for agents.
We speed up your business process with an OnPremise CRM that automatically qualifies and follows up with prospects. We integrate with digital campaigns across email, WhatsApp, and social networks, capturing leads across multiple channels and analyzing results in real-time through Business Intelligence Dashboards.
We respond to incidents quickly through a ticketing system in OnPremise CRM, agile escalation, and secure virtual desktops in Citrix Private Portal for controlled access to sensitive information. We integrate with internal knowledge bases, enabling the delivery of fast and accurate solutions.
We gain key insights thanks to Cisco IVR for automated phone surveys and an OnPremise CRM that consolidates responses from multiple channels (phone, email, WhatsApp). With BI Analytics tools, we identify patterns and segmentations in real-time for better decision-making.
We facilitate strategic decisions with financial modules in OnPremise CRM, which allow you to segment customers and analyze payment habits. We have added BI Analytics for profitability reports, churn analysis, and credit analysis, ensuring precise and reliable information through the Citrix Private Portal.
We optimize the collection process with Cisco Technologies for automated campaigns and IVR reminders, supported by OnPremise CRM for structured follow-up and payment negotiation. Additionally, we integrate channels such as SMS, WhatsApp, and email, providing a consolidated customer history.
We turn every interaction into actionable data. With Cisco Call Recording we record and store calls, apply Speech-to-Text with BI analytics to transcribe and detect customer sentiment, and measure key KPIs (AHT, FCR, NPS) through OnPremise CRM.
We take customer experience to a strategic level. We analyze interactions using OnPremise CRM, audit the Customer Journey with BI Dashboards, and ensure secure information exchange with Citrix Private Portal.
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